Policy for the Integrated Management System

At Opentrends, a software engineering company located in Barcelona and focused on the development of specialized APPs and Portals using Open Source technologies, we understand that Quality consists in knowing our clients, the interested parties and their expectations, and trying to exceed them by helping them to define their IT strategy. To do so, we implement reliable technological solutions and protect their investment through the correct maintenance of the systems and the security of the information provided. We are also committed to carrying out this activity in a way that not only contributes positively to the environment, but that also protects this environment, our customers and the general public, minimizing the possible environmental impact.

In order to achieve this, it is essential to understand that our context is the basis of the existence and continuity of Opentrends.

With an Integrated Management System based on the ISO 9001, ISO 14001, ISO 20000-1 and ISO 27001 Standards, Opentrends aims to enhance the participation of all its employees, making them aware of the importance of their activities and their contribution to the achievement of the company’s goals, just like it is stipulated in this Policy and communicated to the interested parties.

Coherent with the responsibility accepted, Opentrends Management is committed to providing the necessary resources for the compliance of this Policy.

According to this Policy, we stablish goals related to Quality, Environment and Service Management, as well as Information Security Policies at all levels, monitoring the degree of compliance, so that we can measure our improvement.

Our general goals are directed to:

  • Ensure that customer requirements are fixed and met, in order to improve our customers’ satisfaction.
  • Meet the service level agreements.
  • Improve the quality, environment, management and safety of the information about our services.
  • Improve the internal organization, effectiveness and efficiency of our working methods.
  • Provide a work environment that facilitates the professional development of our employees.
  • Reduce environmental impact.

Opentrends Management periodically reviews the Integrated Management System to ensure its suitability, adequacy and continuous effectiveness, as well as its suitability to the applicable legal requirements and any other requirements.

This review assess the opportunities for improvement of the Management System, together with the risks and control of the processes; it also detects the needs to make changes in the Management System, including the Policy and Goals of the Organization.

Barcelona, 8th January 2021

The Company Management