online retail omnichannel technology

ServiceServicioServei

Improve User Experience through Omnichannel Web Development

Omnichannel Development

Convert new clients and strengthen your connection with current ones through Opentrends’s omnichannel solutions. Our mobile and web development services make you more visible and easier to reach on all possible contact points. This includes business websites, social media platforms, IoT devices, smart applications, chatbots, and most recently, voice assistants.

With the help of Opentrends, you also gain access to actionable strategies that can unlock blockages on your customer journey.

Our omnichannel solution allows you to: 

  • Create an on-brand coherent experience across all channels and devices
  • Grow your brand loyalty and personalize every single response to your customers
  • Improve customer satisfaction through increased access and high-quality interactions
woman looking at her phone at a restaurant table
The numbers speak

Here are just some of our success stories. At Opentrends, we: 

  • Created company websites with > +1M active monthly users, 
  • Designed and developed the entire online banking system for a major financial institution
  • Are expert suppliers in "connected apps" for global automotive and e-health players

Our apps have been downloaded +3 million times, and the average rating of users is more than 4 stars in Google Play and App Store.

 

phone screen chatbot and human messaging over a returned item

Front end development and omnichannel payment services to excel in the new connected age

Our multidisciplinary teams combine technology specialists with creative experts, who work jointly to create memorable experiences and develop cutting-edge payment systems across platforms.

  • Mobile Development
  • Web Development
  • Digital Experience Platforms (DXP) and Content Management Systems (CMS)
  • Headless CMS via API
  • CRM Solutions
know your user concept
vet clinic smart devices
brick-and-mortar owner holding a smart tablet

Some omnichannel client stories

  • Chatbot: Opentrends builds bots that go viral, provide value, and become a part of users' daily life. See CASE STUDY.
  • Mobile World Congress: Opentrends is the mobile application provider for an important global congress since 2014. The apps are improved in each edition, offering visitors the latest technological developments and an unforgettable experience.
  • Connected Car: In 2016 we became the first company to release an Apple CarPlay App from a car manufacturer. See CASE STUDY.
  • Elections: With> 300,000 interactions per minute, Opentrends has developed the second screen for several local and state elections, introducing gamification and participation.
  • Energy app for Circutor: Wibee. It allows end-users to access and easily visualize their energy consumption, as well as define targets, and forecasts. Available in Android, iOS, tablet, smartphone, and desktop. See CASE STUDY.
  • Omnichannel solution for a Spanish newspaper: Mobile, tablet, Smart TV - Chromecast and Android Wear availability.
  • Fuse for Abaxis: We created a web integration system that connects medical diagnostic systems and laboratory devices. See CASE STUDY.
  • GBFoods: Saw a tremendous ROI after Opentrends improved their brand experience by upgrading their Spanish and Italian portals, without giving away positions and following a mobile-first design. See CASE STUDY.
  • Customer Service Portal for Danone: Opentrends has developed a new system to manage invoices and their traceability

 

Maximize customer value and improve customer retention today through proven web development services.